Wouldn’t it be great if you could more easily resolve conflicts and improve your relationships? Have a conversation, instead of a confrontation?
This program covers how to manage your emotions, find out what is important to you and the other person, how to solve differences and reach a solution that you both want.
Learn the steps to solving conflicts with other people, both at work and at home.
What to do if someone just won’t agree? And what if you are uncomfortable confronting or saying no?
I will show you how to:
- Know when NOT to pick a fight;
- Identify an issue worth solving;
- Get ready to tackle a conflict;
- Create common goals worth pursuing;
- Elegantly overcome resistance and non-cooperation;
- Calm negative emotions immediately; and,
- Get what you need and avoid the 2 Extremes Trap!
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Shelle Rose Charvet is a bestselling author and the international expert on Influencing Language. Her first book, “Words That Change Minds” is an international bestseller, available in 15 languages.
Shelle has been researching and teaching for over 35 years and she is known for her advanced techniques used to enhance rapport, trust, credibility, and influence. Her methods enable people to prevent conflicts, avoid stalemates in sales, successfully run high-stakes negotiations and presentations to help everyone get what they need.
Organizations in over 30 countries worldwide call on her expertise on the hidden subconscious communication processes: what drives people to do (or not do) things, outside of their awareness.
She founded the Institute for Influence and created programs for women managers and leaders that they can do both individually and in teams.